No picture from a camera, or a poor one
The picture from a camera is gone or has turned blurry — the cause is usually simpler than it looks. Here's how to narrow it down in a couple of minutes, before calling a technician.
01One camera or all of them?
This is the key diagnostic question.
- One camera down — the problem is in that camera or its cable.
- All of them down — it's the recorder, power or network.
02If it's one: look at the camera itself
- A blurry or milky picture — a dirty lens, condensation or a spider web.
- The view has shifted — the camera was knocked or turned by the wind.
Don't climb up with a cloth yourself — tell your maintenance company: cleaning and adjustment are part of the service.
03If it's all: check the recorder and power
- See whether the recorder is on (indicators on the case) and the monitor works.
- Also give the power cable a visual check for damage.
Separate case — outside the checklist
04Poor picture only at night
The night image depends on the IR illumination: dirt on the glass causes glare, nearby objects (a branch, a wall) cause reflections.
Separate case — outside the checklist
05There's a picture but no recordings
If the live view works but the archive is empty, it's likely the disk or the recording settings.
That one is definitely a job for a specialist.
If the picture didn't come back
Tell us what you're seeing (one camera or all, what's on the screen) — we'll come, diagnose and fix it.